Bridgit Corinne Fastrich

Fastrich, Bridgit Corinne. “(Im)Personalization in German and English Negative Online Reviews : Contrasts, Comparisons, and Cognitive Implications.” INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION, vol. 61, no. 1, 2024, pp. 39–69, doi:10.1177/23294884231200249.

Van Herck, Rebecca, et al. “A Unique Blend of Interpersonal and Transactional Strategies in English Email Responses to Customer Complaints in a B2C Setting : A Move Analysis.” ENGLISH FOR SPECIFIC PURPOSES, vol. 65, 2022, pp. 30–48, doi:10.1016/j.esp.2021.08.001.