De Timmerman, Romeo, et al. “Participant Role Shifting in Minority Language Institutional Interactions : COVID-19 Contact Tracing Telephone Calls as Complex Spaces of Linguistic Non-Understanding.” MULTILINGUA-JOURNAL OF CROSS-CULTURAL AND INTERLANGUAGE COMMUNICATION, edited by Marie Jacobs and Ella van Hest, vol. 44, no. 1, 2025, pp. 63–91, doi:10.1515/multi-2024-0104.