Decock, Sofie, and Koen Plevoets. “A Terrible Experience!!! Vs. A Terrible Experience : How Paralinguistic Features in Online Hotel Reviews Influence Hotel Responses.” Manipulation, Influence and Deception : The Changing Landscape of Persuasive Language, edited by Sofia Rüdiger and Daria Dayter, Cambridge University Press, 2025, pp. 107–34.