This research project (National Project 2021) is situated in the domain of multilingual and intercultural (digital) communication. The project aims to evaluate the multilingual Fedasil website (https://www.fedasilinfo.be/en/landingspage) through an analysis of the current and desired situation. It applies qualitative-quantitative methods to gain insights from (1) applicants for international protection and (2) staff working in collective and individual reception initiatives.
We use three data collecting strategies: (a) in-depth interviews and/or focus discussions with applicants for international protection; (b) screen recordings of user experiences while consulting the fedasilinfo.be website; (c) surveys conducted among staff working in the reception sector.
This research is carried out with project financing from Fedasil, Federal Agency for the Reception of Asylum Seekers (National Projects 2021).
The follow-up research project succeeds the 2021 National Project ‘Evaluation of fedasilinfo.be’ and builds on its conclusions. The central purpose of the 2022 research project is to improve the basic digital competences of applicants for international protection as a means to strengthen self-sufficiency. In addition, and in line with recommendations formulated in the first research year, the 2022 follow-up research also includes the further dissemination of fedasilinfo.be
To pursue these objectives, we will: (1) identify the target audience, their needs, and possible training opportunities; (2a) develop training initiatives for applicants for international protection, and (2b) develop supporting tools for collaborators in the reception network which allow them to strengthen the digital competences of applicants for international protection; (3) improve the publicity and use of fedasilinfo.be by developing dissemination strategies tailored to the applicants’ needs and capabilities.
This research is carried out with project financing from Fedasil, Federal Agency for the Reception of Asylum Seekers (National Projects 2022).